Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7636 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17610 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33931 Views
  • 46 replies
  • 9 Helpful

Speak to advisors

Hi thereI just found out that my contract was due for renewal and without my permission EE put me on a different contract the one I was on unlimited on everything and paying less, now I'm paying 8 pounds more plus less not unlimited.I think this agai...

Ani1076 by Explorer
  • 251 Views
  • 1 replies
  • 0 Helpful

Cost

Hi,I have been with EE for many years now, however after looking at other services they are much cheaper. How do I cancel my sim only plan!?

CLM7 by Visitor
  • 315 Views
  • 5 replies
  • 6 Helpful

Resolved! How can I stop my payment?

Hello,I'm not in England anymore so I need to stop my payment. But I don't know how it works. I can't download app online and can't use call.so please let me know how to stop payment EE uk.

Seungwoo by Visitor
  • 282 Views
  • 1 replies
  • 1 Helpful

BT/EE Colleague Discount - removed

Hi, I am a current BT employee and took out a 24 month phone plan in Aug 2022. This plan included a 50% employee discount for the contract duration.  Today I can see that my employee discount has been removed and my invoice July 2023 is now full pric...

MC444 by Visitor
  • 1281 Views
  • 4 replies
  • 1 Helpful

Resolved! Charge

I have a blank charge on my phone in the middle of the night I have no idea what it’s for