Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7645 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33944 Views
  • 46 replies
  • 9 Helpful

Missed bill so they say

I keep getting letters/txt saying I still owe a bill, sometime last yr I had to change my payment date as I was getting paid on a different date. I was told that was ok, so I said should I cancel my dd as there be no money in there? She said yes it w...

allie67 by Visitor
  • 57 Views
  • 1 replies
  • 0 Helpful

Resolved! Roaming charges in the USA with inclusive extras add on

HiI have an "inclusive extras" add on to my contract covering the addition of the EU and USA taken out late in 2023, and I am based in the UK. Having sent a text message to a UK mobile number on roaming in the US on my current trip I have been charge...

MikeyBN by Investigator
  • 129 Views
  • 13 replies
  • 6 Helpful

ESS Device

Hi,Thanks James B for reply regarding above device, our bill is regularly around the £250 a month mark, when the contract was renewed 22 months ago the idea was to reduce the amount paid. Nothing really has changed, still paying similar amounts and t...

30 Day Sim Only

I have a 30 day sim only which is expired. I wanted to change it to a 12 month contract. I’m being told I need to wait for 6 months before I can do this. I am not asking for a phone contract. This doesn’t make sense? Can anyone help?

Resolved! Removing a line from family account

My daughter wants to have the phone contract transferred to her and her phone is part of our multi-line deal. How do a remove one phone and  how does she then set up a ontract? 

zevans by Visitor
  • 72 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade

Hey there just wondering, my contract is up real soon so just wondering what is the date I can upgrade without being affected by this years price rise. Appreciate any help thankyou.

Gareth43 by Problem solver
  • 75 Views
  • 3 replies
  • 2 Helpful