Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Google play refund

Hey, I recently had issues with my son purchasing roblox via the mobile contract and ended up with few hundred phone bill after alot of hassle, roblox agreed to refund the transactions to Google play, who have then said they would refund to the payme...

Resolved! costs of calls outside my allowance

how much does EE charge me for calls outside my allowance? is there a list of the prices?

Resolved! I want to aamend my account

I want to add my wife's name in the account

I feel ripped off

I was sold an upgrade to a S23 Ultra for £88 a month. The phone is the complete opposite of what I was told in store. You phone agent has informed me that I can not return a phone I bought from the store. Apparently when you buy a phone from the s...

Upfront cost refunds

Hi, I took out a new contract for an iPhone 12 pro, and after a week I changed my mind and cancelled the order, which was now a week ago today! I paid upfront a fee of £50.. How long does it take for that to be returned? TBH I forgot about it at the ...

Resolved! How to stop paper bills

I want to stop receiving paper bills

Resolved! Discount

If my friend was to join EE as a new customer and say the plan they chose had already got a discount applied lets say 30% can they use there blue light or student discount on top of the current discount already on

Resolved! 2 contracts

Hi I have two contracts with EE at the moment. One finish on the 7th sept 23. I want cancel this contract. I have another contract that has over another year on it. Could I transfer first contracts phone number on to the newer contract that stil...

Resolved! Adding pre existing number to additional line

I want to pay for an additional line on my account, but transfer my partners number - which is on his own account - to my new additional line. Is this possible?

Resolved! Upgrade

Where do I find when I can upgrade??