Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Cancelation of contract

Good evening my contracts due to end on the 6th September how do I cancel it past that date and take.out a new contract

Resolved! My laptop

When does my laptop contract run out so then ill just be paying the phone

Resolved! My bill

Hello my bill each month is atrocious every month I receive it it’s shot up to £90 I understand I’m paying for a laptop which should be coming to the end. Put the phone on there. A laptop together has gone up to a horrendous amount that I’m not in a ...

Re: Bill

I got Samsung s23 bout 4 months ago I wud like a Samsung galaxy flip 5

Bill

I need help

This company has, genuinely, the most user unfriendly service i have ever seen.

just wanted it out their. its actually terrible. you took a month to sort out my new contract returns. put down missed payments on my credit file. and im now at a point where i cannot get a new phone anywhere. and now you keep messaging me to contact...

Regarding bill

Unresolved technial network issues

Hi there You charged me for all the calls I made to you to resolve me technical issues. Please reimburse me as you confirmed you'll resolve this and you haven't done this yet and charged me for all calls made to you

Hi guys i will like to let you know i am in Africa and i need to my balance ??

Resolved! Additional line

Hi guys, I have just had a sim only and I want to add an additional line for my partner on my account. How long do I have to wait until I can do this? my account is really new around 3 days old thank you