Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17623 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33953 Views
  • 46 replies
  • 9 Helpful

Resolved! Wrong contract

I already have a sim only plan with EE so decided to upgrade my phone with them as well . I went with the Samsung s23 ultra and before I opened it I logged onto my account to check the contract . I have noticed they have given me the wrong contract t...

Unrecognized purchase on my bill.

Hello, there are 2 unusual payments on my account. Both are to Google pay.One on 8.8.23 for 7.99One on 11.8.23 for 35.99I've checked my Google pay account and there are no corresponding transactions.I'm worried I've been hacked. Are you able to tell ...

Raev by Explorer
  • 254 Views
  • 2 replies
  • 2 Helpful

Resolved! Upgrade start

Hi,I have literally just upgraded through the app after being out of contract for a while.When will my new contract start? I load up the app and it's still showing my previous plan and allowences?

Obi74 by Investigator
  • 523 Views
  • 7 replies
  • 0 Helpful

Resolved! Payment Date

Hi Team I called today to request that you collect on the 29th September same as last month as by presenting on the 26th is unacceptable due to insufficient funds till 28th month! I was told I could delay payment but there would be an additional char...

Luna_69 by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful