Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Changing a single contract to another name

I have 3 contracts on my account and I want to change one to somebody else’s name is that possible? If so, how?

Refusal to permit joint bank a/c to pay EE

I was trying to set up a Direct Debit to pay my monthly mobile bill to EE. The Direct Debit page asks for the name of my bank account. This is a joint account with my wife, but the system will not allow the full name of the account to be entered – it...

Move bill till 15 of October

Hi my bill is due today but please can it be moved till the 15 of October

My Contract?

Resolved! cancel contract

hi how do i cancel my contract and what will it cost. i was due an upgrade 6 month ago. thankslynne

Resolved! lost or stolen phone and need proof of purchase and ownership

How can I obtain a record of my phone purchase and how long I have had it

Resolved! Add to plan

Anyone know when they stop charging you , I added air pod pro max and I’m sure I’ve paid for these but still getting charged

Direct debit cancelled and doubles bills charged

I cancelled my direct debit last month due to double charged and difficulties to speak to someone. I started the process since last month but unfortunately I couldn't speak to anyone. Also the poorest network past few months. I do not have broadband ...

Hi can anyone tell me why my plan has increased from £49-20 to £53-80

Friends & Family code

HiI have a F&F30% code off my friend who works for BT. The hope was to get 30% off handset and airtime in 1. But doesn’t look like this is available as the only option is flex pay, which only discounts airtime. I will be classed as a new customer as ...