Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

How do I change my monthly plan?

I was on a 24 month contract which ended several months ago. It’s rolling but I don’t need as much data any more. How do I change my plan?

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Re: Returned a phone/cancelled a contract I was missold

We are having the same issue with my som. He was told in store he could cancel with no charges before 6months now they say its a 2 year contract

Resolved! Promise to pay

Could I arrange a promise to pay

Bill

I was told the first installment would be covered by you guys

Resolved! Request for prove of barring

Dear sir My name is Henok [edited] and I am your client on 13th August I lost my Mobail phone then I claim my insurance so they requested me a proof of usage and barring .i request to to ee and they provide me the proof of usage but still am waiti...

Resolved! invoice & where to get them

Re: I want to cancel contract

I want to cancel my contract

Calls

Just had a call from 01615314997 offering me half price contract for next 2 years. Just about fell for it until they asked for a load of details watch out guys.

Resolved! hello

I changed the card in the second phone because I had no more battery on the phone and put it in my work bag. probably someone stole my phone from my bag when I was on the train because it was very crowded.