Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17622 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33950 Views
  • 46 replies
  • 9 Helpful

Bad Service From EE and Awful deals

I have never been more disappointed. I have been with EE for Around 6 Years, over the duration of 6 Years i had multiple contractors and had my household take out more additional 6 contracts. My most recent and last contract was £20 for 24Months whic...

zain1002 by Visitor
  • 1352 Views
  • 7 replies
  • 4 Helpful

Help please

I'm trying to add my phone number to the AppStore and it's not working, can someone help me with this?

Resolved! Bill

Hi I have an overdue bill and would like to talk to someone about it thank you. 

Higher bill

Hi why is my contract saying I have an extra £15 on my bill when the charges are only £1.66?. Starting to really annoy me this company every month it’s little extra charges when I’m unlimited. I’m thinking about switching company. My bills are just g...

OneYearIAP Charges on my EE Account

I have been charged by a company Called OneYear IAP on my EE account for the last two months, I believe they are a company that provides PDF Editor software. I have never set up this contract or payment and If i did would never set it up via my phone...

Screenshot (2).png