Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33958 Views
  • 46 replies
  • 9 Helpful

I need to revisit my account limit

Tried to access my account but system says temporarily unavailable. Logged on to the app - that says undergoing maintenance. Anyone know if this is planned maintenance- if not how do I contact by phone? TY

JLS1962 by Visitor
  • 160 Views
  • 1 replies
  • 0 Helpful

Re clse number down

Hi am trying get rid if a 3 phone number     how do I go about doing that's     please   as I dintvwant to get i overcharged     thanks   

phone return

Hello,I returned my phone via special delivery and it arrived at the BT Supply Chain signed for on 25th September. I was told to do this by EE as I have emigrated China, which gets me out of my contract. I contacted EE again on this date making sure ...

qz7 by Explorer
  • 210 Views
  • 3 replies
  • 1 Helpful

Pre contract information

I recived a text message saying i havent been given my pci when my contract started so i was able to cancel free of charge but this isnt the case. I was charged on a final bill and ee have not given me my money back after calling and speaking to diff...

Suppal by Explorer
  • 211 Views
  • 3 replies
  • 0 Helpful