Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17623 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33953 Views
  • 46 replies
  • 9 Helpful

Resolved! Billing

What is going on with EE's website, I am unable to download a bill, been trying for days, webchat very unhelpful 

T-Mobile Friends and Family Discount REMOVED?

Hi! Been on the Friends and Family Discount for years and years. Since I worked at T-mobile I’ve been a customer without any issues. Recently upgraded online and the order clearly shows the discount moving over. Clearly showing 30% discount as expect...

Not_Sure by Visitor
  • 110 Views
  • 1 replies
  • 0 Helpful

Re: EE Contracts are just not sustainable anymore

I was a customer for 25 years (since they were Orange)  and after all those years, it was no longer cost effective for me to stay with them. Their service is good but now WiFi is everywhere there’s simply no need to have perfect signal all the time a...

We sum only contract change

Hi I’m currently on a EE sim only contract where someone from my house is able to transfers me extra data and that person is also paying for my contract. I was wondering how I can cancel that contract and switch to a different sim only contract with ...

Sxa123 by Visitor
  • 35 Views
  • 2 replies
  • 0 Helpful

Billing

So I’ve been struggling for work as I’m self employed, have been unable to pay phone bill. The amount has now been passed over to Advantis, I will be paying this off over the next couple weeks, does this mean my contract is cancelled or will they tur...

Joshn94 by Contributor
  • 117 Views
  • 9 replies
  • 0 Helpful