Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Live chat with EE

hi could you possibly help with a upgrade sim only query? Thanks

Resolved! paying off accessories

hello,if i purchase a pay monthly/add to plan accessory, are my only options to pay monthly or pay it off in full?as in, can i pay off a large amount at one point to reduce my pay monthly amount?thanks in advance!

extrs charges

Hi, i have just upgraded my iphone the other day, my statement for bill is ready on the 20th of each month.with my watch included my bill usually totals £98-110 p/m, just check on my app and it’s saying i have £1100 in extra charges, where the heck ...

Re: Bill

Hello, I know I have unpaid bills, but I lost my job and that's why I haven't paid. I start work next month and I will pay everything I owe as soon as possible. I am really very sorry, for which such a thing has never happened to me before.I just nee...

Resolved! Spend limit reached

Can someone please help me it keeps saying spend limit reached when does this renew again thanks

Resolved! Credit

I have been using EE sim card for over 6 months but I went to 2 offices to get credit but they didn't give me one, why or is there something wrong with me?

customer service

I visited yesterday EE branch in Stratford westfield, and had a negative experience. Wanted to change my contract from three to EE and the guy after checking few times my card said there's a issue and he can't help and walked away! even though i had...

refund

Hello, I sent my EE contract Iphone back within 14 days, unused, even the sim card was untouched, as I was dissatisfied. I have received an SMS to confirm that you have received the phone but I am yet to see the £41 that I paid for the month ahead, c...

Resolved! Bill

Is it possible to have my services activated if I set up a payment plan for overdue balance

Billed twice

I went online to pay my bill this morning (manually, I don't have direct debit set up). First time it errored so I went to pay again. This time it worked and I got a confirmation email, but checking my pending transactions the payment was taken twice...