Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Deducted more money than the contract.

Hello.How are you.Hope you’re doing well.I wanted to ask that my monthly bill is £25.But this month you’ve detucted 26.66.Why is that so?

View itemised bill from March 2022

When i access my bill for March 2022 the itemisation is not there. Is there a way i can access this?

phone bill already paid

I'm due a text today to say i need to pay my bill by 15th April, so I log onto the EE website to see how much it'll be, only to find out it's already paid? (I *DO NOT* have a direct debit set up)I texted BILL to 150 and it says my most recent bill wa...

Payment

I need to pay my phone bill

Can I change my mobile number

Hi, I am wondering if I can change my number, I would like a new number but I don't need a new contract so was wondering if this is possible please?

Resolved! Billing

I'm trying to pay my bills but can't ring been restricted and the app unavailable help please need to get up and running again as I'm in Canada

Resolved! Pay bill

I need to pay my bill but can't find that option

Fraud activity

Hi, I am inquiring about my bill its £67 +im On a contract of 19 pound a month I have not run up this amount somehow some1 as hacked or fraudulently done this I can not pay it +my phone is about to be cut off so I need u to sort out this error and co...

Resolved! Re: How do I access online chat

I am unable to pay. The bill

billing and payment

I get a text message on 23 march saying bill ready to view. I log in to myee and the latest bill available is feb. On 2 April EE take the money from my bank account. As of today, 7 April, the March bill is still not available to view. My question is...