Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7645 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33948 Views
  • 46 replies
  • 9 Helpful

Upgrade

Hi I'm due to upgrade tomorrow and I'm wondering how it works. I'm currently on a sim only plan and I wondered if I would be credit checked or limited to what phones I could upgrade too. Customer service don't have a clue so thought id ask here.

Charged for my bill twice

Hello,As the title says, I've been charged twice, I only get paid on the last day of my bill being due, I've tried to sort this out with you in the past however I was told that I needed to sort it out with my employer or the organisation that pays me...

AamirQ by Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

My contract ends on the 18/12/23.

I ordered  a sim only contract on the 10/11/23  order number xxxxxxxxxxxx, but i was keeping my same phone number, .but my handheld phone contract ended today 18/12/23. My sim only contract was to start on the 18/12/23 but my phone has now stopped wo...

given diffrent cotract

Resenty i brought iphone 14pro monthly pay for 24 months and a new sim with 10 pounds unlimited data why the store in didcot did not give me my deal, they told me i have to pay 84 monthly but now i am paying 116 pounds. I bought the phone in November...

tonydias by Visitor
  • 179 Views
  • 1 replies
  • 0 Helpful

Issue with Insurance Claim

HiOn 12th of Dec my i called EE to help me as my phone was lost.I've explained the whole scenario they told me to wait for 72 hours for some checks.Today i called them for the follow up the said due to the load of work your claim is under process.Ver...

Resolved! Contract

My contract says it ends 16/12/23 and it’s currently the 17/12/23 when can I upgrade?