Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: email address for EE

Regarding a contact email address , EE has to provide an Email address to comply with the Law of Consumer Contracts.

Re: Money out account

I paid my bill on the app Thursday and shows overdue now. Money has left my acc. I didn't receive the usual immediate email either. Spoke to someone on Fri and they said give it until Mon. The app is full of bugs in the payment section.

EE Price hike Robbery

So just got my latest letter from EE stating that my account will increase by a whopping £3.19 pm in line with inflation. This is absolutely disgusting as my own earnings don't even go up that much! They say it's based on CPI but any responsible comp...

Upgraded early but old contract still showing

I recently upgraded my contract 4 months early (Mobile Phone + Sim plan) to an All Rounder Unl (keeping my SIM card) with a trade in (sending back my old mobile). I received my phone yesterday morning however the My EE app / website is still showing ...

Resolved! Ending sim only

Hi, I would like to end my sim only contract with EE however I’m unsure how to do this?

Need to change spend cap

Read moreAnyone can help how to change spend cap bery urgent , need internet to use maps when i arrive to france , on my way to board a ferry in the next 50min , and very stressed that my internet wont work there as it is 0£ spend cap , and couldn't...

Resolved! Cal log

I would like to access my call log for January

Re: Chat help.

First thing to do is cancel your direct debit or other payment method. Contacting EE is a complete pain in the rear end. I sat on the phone for ten minutes just now, listening to their irritating music and then gave up.They don't provide an email bec...

I need to wait to get another phone on my contract?

Hello, I've got a phone with airtime plan for my wife on Monday from an EE store, and when I went to pick it up Wednesday ( because I'm a new costumer I couldn't get it delivered to my house), I wanted to get the second phone for me on the same contr...

Linking My BT Mobile

Hello,I currently have a mobile phone through BT. I am trying to link it to my EE account but it is saying that it can't be linked at the minute and to try again later. I have tried to link it a few times now at different days and times, just incase ...