09-04-2017 10:14 AM
This is a scam company and i do not know why ee is not stopping such a fraudulent company ripping off customers?. Any loyalty payments to ee? Linked to customers not frequently checking their bill? Also most customers have never accept any subscription from bounce mobi , i didn't. I'd expect more of ee!
09-04-2017 10:24 AM
Its not allowing anything you authorised these payments by mistake, error or not. You need to make sure you read terms and conditions on sites such as facebook and other online portals. You must have said "Yes" to this subscription via your phone account.
If you want this to stop then call EE and ask them to block premium numbers.
09-04-2017 11:32 AM
19-10-2017 12:55 PM
This is not the fault of the customer so stop blaming us.... just stop it!
The reason why this forum is full of complaints about the following PMConnect services is that their payment pages are not secure and are being hacked:
Bounce Games - http://games.bounce.mobi
iFitness - http://fitness.bounce.mobi
LV Food - http://food.mpay.uk
WWE - http://wwe.mpay.uk.
These are the services offered exclusively against EE customers and presumably the ads that push to these pages are paid for and targetted accordingly... only EE customer are victims.
Here is the bounce games payment page:
This page is non secured by HTTPS and so is wide open for hackers.
Notice the text "Charges added to this EE mobile bill". This text is hard coded regardless of what type of connction or device is used... so the page has been designed to be used against EE customers to make payments against EE accounts... this alone is very worrying.. why only EE.. Why are they not using PayforIt?
EE have for over two years denied having an agreement with this company despite the fact that these service are designated in the PMConnect LTd terms and conditions as Mobile Portal Services" that according to Ofcom can only exist as a relationship bewteen 3rd party and Network. All the other direct to bill service must use the heavily regulated( via PSA) PayforIt scheme.
Now there are two possiblities here:
Regardless of the reason It is clear that EE accounts are being targetted by Malpractice of come sort against this companies insecure payment pages. EE can only be negligent if they do not at least invesigate and protect their customers.
19-10-2017 04:19 PM
U really think you owe it to customers to qualify that statement mike. I hope thats not just the opinion of a moderator.
19-10-2017 04:52 PM
@MichaelL is a moderator and mistakenly responded in public - his post is not about ignoring your concerns, merely that your post was autoflagged to him in the system as potential spam due to the number of links in it. His "no action required" is just in response to that.
Sorry for any confusion.
19-10-2017 05:33 PM
28-11-2017 03:04 PM
23-01-2018 09:58 PM
I have been also conned by fitness bounce and to date I have Tried e-mail every day with no reply - the number EE gave me is automated so can't actually speak to anyone can you tell me how you got to speak to them - I am not going to let this go and want a refund £39.00 of which they fraudulently took out of my account with EE
Many thanks for your help
24-01-2018 08:56 AM
Good morning Kerjud08,
More than happy to help on this. The number I got through on is 0330 122 4968. This is to Bounce Mobi. It is automated but you can connect through to a customer service rep. However there doesn't seem to be many so depending on time of day, you may have to wait a bit. I have got through straight away or been holding for about 5 mins.
As a bit of an insight into their process. If they say about sending you a text message that you can then reclaim through the post office. Don't! They never send the text. Instead ask for a cheque to be sent. This took about 25 days to come through, was handwritten, and from a comapany called PM Connect from Birmingham. Surprise surprise the cheque was for a quarter of what I was actually owed so I got back to them and evidently they are sending another one out. Like yourself I wont let this go until I get a full refund.
It's a shame really as I really used to like EE, their products and customer service. However their support of this software/comapny, which is child exploitation, has left me disgusted and disappointed with them. I won't be renewing any contract with them when my one expires and have discouraged friends and family to steer clear of them.
Any way hope this helps and good luck.