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by BipolarBear Investigator
Investigator

Why is customer services not answering

I have rung every single contact number I can find because it CLEARLY STATES that customer services is :

open 365 days a year

Open Sunday 9am to 5pm

So can you tell me why every number says this office is closed call back tomorrow? So that's another night of acute anxiety and being sick EE  ( not called bipolar bear for nothing) thank you (trying not to cry)

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why is customer services not answering

Hi @BipolarBear

 

I am very sorry for this and glad customer service got this sorted for you.

 

Thanks for coming to the community.

 

Thanks, Leanne.

5 REPLIES
by Legend
Legend

Re: Why is customer services not answering

@BipolarBear

 

Hi,

 

It seems there maybe some issue with EE systems from the number of posts. I'm sure EE are working to fix the issue. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why is customer services not answering

Hi @BipolarBear and welcome to the community.

 

We're currently only able to take a limited number calls due to an internal error. 

 

Our teams are currently working on restoring this to full service.

 

Sorry for any inconvenience caused, and please try again later.

 

Many thanks,

 

Lee

by BipolarBear Investigator
Investigator

Re: Why is customer services not answering

Thank you Lee

 I got through at 2pm and after 40mins on hold a really nice girl sorted out the issue🙂 and so the rising panic attack subsided-

(sadly the pin had been pulled on the mental health hand grenade and 2 panic attacks hit me this afternoon 😕)

by BipolarBear Investigator
Investigator

Re: Why is customer services not answering

Thank you @ Northerner 🙂 as I said to Lee got through in the end 2.40 pm👍🏻 with anxiety through the roof over something most people probably would just be " ah ...must just ring up about this this week " 🙄😔

by
EE Community Support Team
Solution

Re: Why is customer services not answering

Hi @BipolarBear

 

I am very sorry for this and glad customer service got this sorted for you.

 

Thanks for coming to the community.

 

Thanks, Leanne.

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