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Investigator

Upgraded but 25% discount not showing on bill

I upgraded online last night and got 25% off monthly costs, but this is not showing on my MyEE bill (it's showing as the full price without discount). Is this just a temporary glitch that always happens or should it be showing with the discount?

3 REPLIES 3
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EE Community Support Team

Re: Upgraded but 25% discount not showing on bill

Hi @James_Smith,

 

Welcome to the EE Community. 🙂

 

Has a bill been produced since you upgraded or are you just looking at your plan in My EE? Does the discount show under add-ons?

 

Thanks

 

James

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by Investigator
Investigator

Re: Upgraded but 25% discount not showing on bill

Hi James. 

 

It's my plan on myEE that's showing the higher amount. There's nothing relating to a discount showing in my Add-ons or extras.

 

I only upgraded 2 days ago and haven't even got my new phone yet so I guess it might just need updating. 

 

I think I'm sceptical because it seemed like such a good deal to get free early upgrade and 25% off the monthly plan!!

 

Thanks,

James

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by
EE Community Support Team

Re: Upgraded but 25% discount not showing on bill

Hi @James__Smith,

 

My EE will show the normal plan cost but your bill will show the discount.

 

Don't hesitate to get in touch with Customer Care if the discount doesn't show on your next bill.

 

Thanks

 

James

 

 

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