by Jessmcmanusxx
Explorer

Upgrade

I rang up today to upgrade my phone from the iPhone 7 to the iPhone 11 and get it tomorrow, will the direct debet payments change once I start using my new phone or will payments still come out for my current contract?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Upgrade

@Jessmcmanusxx : Yes, your DD amount will change. Your next bill after you receive your new phone should contain a pro-rata charge for the new plan offset by a pro-rata credit paid in advance for your old plan.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Upgrade

@Jessmcmanusxx : Yes, your DD amount will change. Your next bill after you receive your new phone should contain a pro-rata charge for the new plan offset by a pro-rata credit paid in advance for your old plan.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by Jessmcmanusxx
Explorer

Re: Upgrade

Would the dd still come out the same day as the old one?

by Grand Master
Grand Master

Re: Upgrade

Yes, your billing date doesn't change.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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