by Sheepie
Explorer

Upgrade Cost Difference

I have recently upgraded from a Samsung S9 to a Samsung S20, and I signed up to the £44.25 per month offer (£59 per month minus a Loyalty Discount). I have since checked my plan through My EE, and it's saying that I'll be charged £49.17 excluding VAT. 

 

Sadly, I can't ring EE, as I have speech issues due to a stroke that I survived 6 years ago. Can anyone explain why the cost is different, or is there an email address that I could use?

 

Thank you.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Upgrade Cost Difference

What you are seeing is the non-discounted price of £59 incl. VAT. Have a look in the Extras & Add-ons for the discount being credited.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Upgrade Cost Difference

What you are seeing is the non-discounted price of £59 incl. VAT. Have a look in the Extras & Add-ons for the discount being credited.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by Sheepie
Explorer

Re: Upgrade Cost Difference

Ah! Thank you so much. I'm also not great with numbers, as you can see!

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