15-10-2018 03:12 PM - last edited on 30-11-2018 09:26 AM by Leanne_T
Our circumstances change all the time. If you find that you can’t pay your EE bill, here's what we can do to help.
If you can't pay your EE bills by the due date and you haven’t let us know, we will follow a process in line with your EE Pay monthly terms of service.
We will attempt to contact you. If you don't respond and still don’t pay in full we will suspend your service which means that you won’t be able to use our network until you clear any outstanding balance. This includes calls, texts and data.
If this should happen, we may also:
Please see our How does EE use my credit file information support article for further information.
Please remember that we are here to help; we're not here to judge or lecture you, and the best thing you can do is to get in touch as soon as you can, so that we can work together to stop any further action being taken.
If you find yourself in this situation please get in touch with EE first and speak to our specialist collections team.
If you have already contacted us directly and still require further assistance there are several organisations that can offer free, independent advice if you are struggling to pay your bills in general.
We have listed some below which you may wish to consider should you feel you require support in finding a solution to your financial situation.
Any questions, please tap reply and we will try answer any further questions you may have.