15-10-201803:12 PM - last edited on 30-11-201809:26 AM by Leanne_T
Our circumstances change all the time. If you find that you can’t pay your EE bill, here's what we can do to help.
What happens if I can’t make payment?
If you find yourself in this situation, please get in touch with EE to speak to our specialist collections team. By speaking to us, we can work with you to see if we can keep your service active and give you one less thing to worry about.
If you’re having trouble paying, please don’t cancel your Direct Debit or fail to make a payment. Doing this could impact your credit file and affect your chances of obtaining credit in the future.
We will attempt to contact you. If you don't respond and still don’t pay in full we will suspend your service which means that you won’t be able to use our network until you clear any outstanding balance. This includes calls, texts and data.
What if I don't feel comfortable dicussing it over the phone?
Please remember that we are here to help; we're not here to judge or lecture you, and the best thing you can do is to get in touch as soon as you can, so that we can work together to stop any further action being taken.
I'm struggling financially - how else can you help?
If you find yourself in this situation please get in touch with EE first and speak to our specialist collections team.
If you have already contacted us directly and still require further assistance there are several organisations that can offer free, independent advice if you are struggling to pay your bills in general.
We have listed some below which you may wish to consider should you feel you require support in finding a solution to your financial situation.