01-05-2019 10:41 AM
Why have I been charged an extra £50 on top of my bill twice in the last few months..I have never had this mentioned to me? What actually is a service deposit?
01-05-2019 12:24 PM
@xkellykel82x Are you a new customer? If you are it’s a refundable deposit so roaming is enabled on your account. If you want it back now ( allow 7 days ). You’ll need to call customer services to request it back.
01-05-2019 01:07 PM
01-05-2019 01:11 PM
@xkellykel82x : They don't charge for blocking Premium Rate.
01-05-2019 01:12 PM
@xkellykel82x they wouldnt charge you for blocking premium calls the security deposit is normally returned to the customer after 6 months I would ring 150 it sounds like they have raised a £50 debit instead of a £50 credit.