Highlighted
by GTC
Explorer

SCAM FITGURUTV

rec txt stating i've subscribed to FITGURU TV for 2.99 p/w.  [which i haven't] and to txt STOP to 80206 to cancel - which i did. There's a phone number too;  03332124631 and a website: https://goo.gl/MDAsfc.  Is this a scam? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: SCAM FITGURUTV

@GTC: These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

The PSA has the following information about shortcode number:

80206, Keyword - STOP HFIT

Customer care number: 0333 800 2382 
Customer care email: uk@qzink.com 
Customer care website: https://homefittv.com/uk/contact 
Search result provided by: Qzink B.V. 
Service connected on: 28 June 2017 
Service terminated on: This service is still operating 
Name of service: HomefitTV 
Type of service: Entertainment - non-adult 
Service description: www.homefittv.com/uk is an online streaming service for sport and health exercises. HomefitTV offers over 400 different sport classes like Yoga, Pilates, CrossFit, Meditation, Kettlebell, Kickboxing and Fitness workouts.  
How much does this service cost? Subscription service for £ 3.00 / week. To cancel text STOP HFIT to 80206.  

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Qzink B.V.

Weena Zuid 130
Rotterdam
3012 NC
Netherlands

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
8 REPLIES
by Grand Master
Grand Master

Re: SCAM FITGURUTV

Linky don't compute! Correcred (leave space before '.'):


@GTC wrote:

a website: https://goo.gl/MDAsfc .


 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by Grand Master
Grand Master
Solution

Re: SCAM FITGURUTV

@GTC: These will be reversed-charged texts from Premium Rate nos. you may have inadvertently subscribed to via Web or TV. EE are not obliged to refund you but you may complain to the Premium rate regulator Phone-paid Services Authority or the firm itself. You can check out those nos. yourself on that site.

 

The PSA has the following information about shortcode number:

80206, Keyword - STOP HFIT

Customer care number: 0333 800 2382 
Customer care email: uk@qzink.com 
Customer care website: https://homefittv.com/uk/contact 
Search result provided by: Qzink B.V. 
Service connected on: 28 June 2017 
Service terminated on: This service is still operating 
Name of service: HomefitTV 
Type of service: Entertainment - non-adult 
Service description: www.homefittv.com/uk is an online streaming service for sport and health exercises. HomefitTV offers over 400 different sport classes like Yoga, Pilates, CrossFit, Meditation, Kettlebell, Kickboxing and Fitness workouts.  
How much does this service cost? Subscription service for £ 3.00 / week. To cancel text STOP HFIT to 80206.  

If you would like to find out more about this service or have a question about it, then you should contact the service provider: Qzink B.V.

Weena Zuid 130
Rotterdam
3012 NC
Netherlands

You could try texting STOP to the number, but it may cost and may not work. 

 

You should also ask EE to block Premium Rate numbers so this doesn't happen in future.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by GTC
Explorer

Re: SCAM FITGURUTV

how do i ask EE to block premium rate numbers please?

by Grand Master
Grand Master

Re: SCAM FITGURUTV

Just phone them.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
by
EE Community Support Team

Re: SCAM FITGURUTV

Hi @GTC

 

Welcome to the community. Smiley Happy

 

If you would like to discuss the charges, please contact the company that @XRaySpeX reference above.

 

If you would like to block these services going forward, please contact our customer service team.

 

Chris Smiley Happy

by edchemist
New Member

Re: SCAM FITGURUTV

How strange - I received 2 texts (at about 2.35am) on the 10th November telling me I'd subscribed to Mobiworld and another company Appzone. I didnt subscribe to either!

 

I blocked premium rate charges with EE and replied STOP to both messages.  One of them managed to get £4.50 through later that day though. Neither EE or the company seem to want to sort it out - both suggest to contact the other.

 

Have just spent 2 hours on the phone trying to sort this out and even found out that I had subscribed to someone called 'Trendme' on the 20th December - guess what - I didn't subscribe.  Fortunately no money taken as the premium rate block worked.

 

Something very strange going on.........

by NeilHickman Investigator
Investigator

Re: SCAM FITGURUTV

I was caught by this scam; but telephoning EE stopped any further deductions and an email to uk.support@payguru.com drew the following response:

Dear Madam/Sir,
 
You've contacted EE’s and/or our customer care team directly with regards a Mobile Subscription Service FITGURUTV provided by Itechlogic LTD.
 
This email is to confirm your subscription has been cancelled and your refund will be processed via Paypal within 7 working days.
 
We normally process refunds via Paypal which is the quickest, easiest and probably safest way for a customer to receive a refund. if you already have an existing account we will use your email address as your unique identifier and send the refund to. If you don't have a Paypal account, you can open one which should take no more than a few mins. Please let us know if you want to use an alternative email address as your identifier.
 
Our company Payguru manages the payment side (billing and refund) only and we do not do the marketing/advertising nor provide the service itself. If you have any questions in relation to those please contact the content provider directly.
 
Kind regards
 
Wendy
Customer Care
PAYGURU
 
Three days later a full refund did appear in my Paypal account.
I conclude that this outfit's business model allows for refunds to people who complain loudly enough while pocketing the money of those who don't.
by grantc66
New Member

Re: SCAM FITGURUTV

It may be their current business model but unless they want to pay a €20million fine they'll need to be more stringent in how they obtain consent. 

 

They can't bill you unless they have your personnal data.

GDPR makes click throughs and other underhand methods to obtain consent illegal & becomes enforceable on the 25th May.  

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