EE Community Team

Registering a new card over the phone - new process

Recently we’ve implemented a new process for registering a bank card on your account when speaking to our advisor over the phone or chat.

The advisor will talk you through the full process and will then send you a link for you to fill in further details. This process will register the card to your account, you'll then be able to use that card to process payments both over the phone and online in the normal way.

This will only happen if you are speaking directly to one of our customer service advisor over the telephone or chat.


Never click on links that have been sent to you in unsolicited texts or emails. You can check our scams articles to keep up to date with circulating scams.

Some important things to be aware of:


  • It will only be used when you are already speaking with an adviser, and won’t be done out of the blue. Never put any of your details into anything that you have been sent unsolicited.


  • You will not be asked to do this if your card is already registered, this is only for registering a card you have never used before.


  • This will not take payment, it only registers the card; the advisor on the phone will take your payment by asking for your CVC code (the last 3 digits on the back of your card).


by Grand Master
Grand Master

Re: Registering a new card over the phone - new process

Does this apply to both contract & PAYG?

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EE Community Team

Re: Registering a new card over the phone - new process

Hi @XRaySpeX ,


Yes, this process is for both pay as you go and pay monthly customers



Alex 🙂

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