12-05-2020 11:58 AM - edited 14-05-2020 09:16 AM
Recently we’ve implemented a new process for registering a bank card on your account when speaking to our advisor over the phone or chat.
The advisor will talk you through the full process and will then send you a link for you to fill in further details. This process will register the card to your account, you'll then be able to use that card to process payments both over the phone and online in the normal way.
This will only happen if you are speaking directly to one of our customer service advisor over the telephone or chat.
Never click on links that have been sent to you in unsolicited texts or emails. You can check our scams articles to keep up to date with circulating scams.
Some important things to be aware of:
12-05-2020 05:04 PM
Does this apply to both contract & PAYG?
14-05-2020 11:51 AM
Hi @XRaySpeX ,
Yes, this process is for both pay as you go and pay monthly customers