by Grand Master
Grand Master

Over charged

Posted in the open:


@Caeolmanxx wrote:

Hi

i make a important call back my home country( about my bank account )and was charged £90 in my bill, I didn’t realise I’d be charged as I was calling to the bank, I am currently a student and can’t afford these charges, can you please take them off as a goodwill gesture and explain why I was charged? 

Thanks

carol


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1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Over charged

Why did you expect not to be highly charged for an International call from UK? You are not roaming when you do so.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK . This way it would've cost you about 90p.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

12 REPLIES 12
by Grand Master
Grand Master

Re: Over charged

@Caeolmanxx : Where are you? What is your home country?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Caeolmanxx Investigator
Investigator

Re: Over charged

In hongkong, I only make a 18mins call, and they required to charge me £90

by Grand Master
Grand Master

Re: Over charged

@Caeolmanxx : You're in HK or your home is HK? Which is which?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Caeolmanxx Investigator
Investigator

Re: Over charged

I’m studying in UK, and living in London now, and I made a call back to hongkong Because I was trying to fix some technical problems about my bank account in hongkong. 

by Caeolmanxx Investigator
Investigator

Re: Over charged

And I can’t afford £90, that’s crazy, what can I do for my bill?

by Grand Master
Grand Master
Solution

Re: Over charged

Why did you expect not to be highly charged for an International call from UK? You are not roaming when you do so.

 

International calls & texts to overseas nos. from UK can be rather expensive but EE has a free add-on that anyone, on PAYG or contract, can apply for to give these calls & texts at a fraction of the standard rates. See The Free CALL ABROAD Add-on for Cheap Calls/Texts from UK . This way it would've cost you about 90p.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by Caeolmanxx Investigator
Investigator

Re: Over charged

My previous telecommunications provider will automatically not allow me to call out, so I don’t know that will be charged. The only thing I can do is pay £90? But I can’t afford that, what can I do?

by Grand Master
Grand Master

Re: Over charged

Hi @Caeolmanxx 

 

You knew you were calling abroad, so will be charged accordingly. Calling abroad isn't free. 

 

You can speak to EE CS tomorrow on 150 and see if you can get the charges dropped, if not then you have to pay them. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Caeolmanxx Investigator
Investigator

Re: Over charged

Yeah, Actually I was calling HSBC, that’s why I didn’t Realise they are charging me, so I cannot do anything now? I might try to call the customer service after the holiday

by Grand Master
Grand Master

Re: Over charged

Hi @Caeolmanxx 

 

You were calling the HSBC in Hong Kong not down the road. 

 

There is nothing you can do now. CS is available later today. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Caeolmanxx Investigator
Investigator

Re: Over charged

Thanks for helping me 🙂

by Grand Master
Grand Master

Re: Over charged

Thanks! You're welcome 🙂 ! Glad I could be of assistance.

 

Before next time you do this get the free CALL ABROAD add-on.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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