by rfourhudsons
Explorer

One off charge on my bill - GAN?

Just started a new contract and there appears to be a one off charge I don't understand.  What is GAN?

" GAN Samsung Galaxy S7 32GB Black   £8.32 "

 

3 REPLIES 3
by
EE Community Support Team

Re: One off charge on my bill - GAN?

Good afternoon @rfourhudsons

 

Thanks for coming to the community 🙂

 

Please have a look at our EE mobile bills explained  help and support pages.

 

I'd advise selecting the One-off charges and credits dropdown box and hopefully you will get the right answer there.

 

Let me know how you get on.

 

Thank you

 

Richard

 

🙂

 

 

by rfourhudsons
Explorer

Re: One off charge on my bill - GAN?

No answer in the FAQs and had to phone EE to get an answer.  EE had apparently charged me a second time for the one-off charge for a new phone which I'd already paid.  Not impressed by EE or the complexity of their bills.  Never found out what the initials "GAN" stand for.

Rfourhudsons

by
EE Community Support Team

Re: One off charge on my bill - GAN?

Hi @rfourhudsons

 

Thank you for getting back to me 🙂

 

I'm sorry to read your frustrations and I hope everything is resolved now.

 

I am curious as to what GAN means and I will find out and get back to you.

 

Thanks again.

 

Richard

 

🙂

Let's get started

Join the EE Community to ask, answer, learn and share.