Highlighted
by ands85
Explorer

Obtaining recorded conversations with EE

Hi there,

 

It appears that there has been an ongoing error on my bill for the last 6 months which I have only just noticed. I hope to launch a serious complaint but wanted to first obtain as much evidence as possible including phone conversations I had with EE customer service people in October 2018. Is there any way of obtaining these?

 

Thanks in advance for your help.

1 SOLUTION

Accepted Solutions
by Maestro
Maestro
Solution

Re: Obtaining recorded conversations with EE

You can request a DSAR yourself from EE by filling this online form in.

4 REPLIES 4
by Legend
Legend

Re: Obtaining recorded conversations with EE

Hi @ands85

 

You will need to make a DSAR request.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Obtaining recorded conversations with EE

Hi @ands85,

 

Welcome to the EE Community.

 

Have you discussed this billing issue with our Mobile Care Team?

 

They'll be happy to help.

 

Thanks

 

James

by Maestro
Maestro
Solution

Re: Obtaining recorded conversations with EE

You can request a DSAR yourself from EE by filling this online form in.

by ands85
Explorer

Re: Obtaining recorded conversations with EE

This is a great help. Thank you!

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