27-07-2016 11:09 AM
Hi, I have had an account ever since EE was formed and I had one with Orange before that. I have never had any issues, but now I cannot log in. I have tried the few different passwords that I use, but none work. I tried resetting my password, but I am not receiving any emails. Tried several times, but still nothing. I know the email address is correct as I used it to log in before. I also attempted to register again, but it says my email is already in use. How can I access my account if I can't receive the email. I know one of the passwords is correct, so why can't I log in? Hope someone can help.
27-07-2016 01:22 PM
23-08-2016 02:41 PM
This is not a new problem. I have not been able to log in to my account for several YEARS now. It's very frustrating. Unfortunately this website is spectacularly unhelpful and as an Orange PAYG customer I find I am just redirected to EE's "Helpful topics" which are no help at all.
I now cannot top up online anymore either. This has been the case for the last 3 months at least. It's not good enough. Sadly EE/Orange seem to be going the way of BT and offering nothing in the way of online support. Of course you can ring them on a high rate number and wait on hold indefinitely.....
07-01-2017 09:04 PM
Hi I switched from orange to EE December 2015 never seen a bill since. Money goes out of my account but no idea on bill. Given up on call centre as struggle to understand them.
Any advice on where l can view bill ? The new a/c number l have does not enter or does my old one so really at a loss