17-07-2017 10:41 AM
@bryand81Hi Bryand, Yes this is a very common issue and you should be able to get a refund.
1) contact EE customer services and get the phone number and contact details for the company behind Snackgames - i think it is 03308080653
2) Explain to EE that they have let a third party charge you without your consent and you want EE to refund you - they will if you keep putting on the pressure - ask to speak to a supervisor if necessary
(check with them if it was done through Payforit as EE co-operate Payforit, so would then be accountable)
3) Phone Snackgames and ask for a refund - if they refuse, ask them to provide you with robust evidence that you consented to be charged - they are required to keep this by law, and if you did not consent, then they wont actually have it. Again keep at them until they refund you.
4) report them to the PSA Authority http://psauthority.org.uk/
All the best!
17-07-2017 12:20 PM
17-07-2017 02:40 PM
Contacted customer service. They where very helpful and refunded my money and blocked any more third party charges.