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by
Explorer

Is there anyway to get a refund for the scam involving Snackgames?

I have been charged £14.95 for a subscription I did not subscibe to.

4 REPLIES
by
Established Contributor

Re: Is there anyway to get a refund for the scam involving Snackgames?

@bryand81Hi Bryand, Yes this is a very common issue and you should be able to get a refund.

 

1) contact EE customer services and get the phone number and contact details for the company behind Snackgames - i think it is 03308080653

2) Explain to EE that they have let a third party charge you without your consent and you want EE to refund you - they will if you keep putting on the pressure - ask to speak to a supervisor if necessary

 

(check with them if it was done through Payforit as EE co-operate Payforit, so would then be accountable)

 

3) Phone Snackgames and ask for a refund - if they refuse, ask them to provide you with robust evidence that you consented to be charged - they are required to keep this by law, and if you did not consent, then they wont actually have it. Again keep at them until they refund you.

 

4) report them to the PSA Authority http://psauthority.org.uk/

 

All the best!

by
EE Community Support Team

Re: Is there anyway to get a refund for the scam involving Snackgames?

Hi @bryand81

 

Thanks for coming to community Smiley Happy

 

Please see our Charges from other companies on your bill help and support pages.

 

Thank you

 

Richard 

 

Smiley Happy

by
Explorer

Re: Is there anyway to get a refund for the scam involving Snackgames?

Contacted customer service. They where very helpful and refunded my money and blocked any more third party charges. 

by
EE Community Support Team

Re: Is there anyway to get a refund for the scam involving Snackgames?

Thanks for coming back here @bryand81

 

Thank you

 

Richard

 

Smiley Happy

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