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I have a question about my Billing enquiry

wadud00715
Visitor

‎09-10-2019 12:21 AM

I was overly charged on my upcoming bill, I should be paying less then then what I usually pay as I have discount applied to it. I don't understand why I have been charged a lot.

0 Helpful
4 REPLIES 4
BrendonH
Community Hero
Community Hero

‎09-10-2019 12:22 AM

Your bill will tell you.

 

But any billing queries you will need to call EE


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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0 Helpful
James_B
EE Community Support Team

‎09-10-2019 11:43 AM

Hi @wadud00715,

 

Welcome to the EE Community. 🙂

 

Is your discount showing on your bill?

 

Thanks

 

James

0 Helpful
adlenpaul056
Explorer

‎18-11-2021 03:42 PM

I can't pay my latest bill as I've had a family bereavement so I can't pay until the 29th of November so sorry again 

0 Helpful
Katie_B
EE Community Support Team
In response to adlenpaul056

‎18-11-2021 04:20 PM

Hello @adlenpaul056. 

 

I am so sorry to hear of your loss. 

 

I would recommend contacting our customer care team who have account access and can help put a plan in place. 

 

If you have any further questions please be sure to let me know, 

 

Katie 🙂

 

0 Helpful