by cfaulkner21
New Member

I accidentally paid my bill twice and can't contact EE

Hi guys,

The EE app crashed while I was paying my bill so I did it again. However they took out both payments from my account. I have been trying to contact 150 but it won't let me select any options. Will they credit my second payment or just put it towards my next bill?

 

Thanks

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: I accidentally paid my bill twice and can't contact EE

@cfaulkner21 : They'll credit towards your next bill but if you phone them in the morning they might refund it back to your bank or card.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

1 REPLY 1
by Grand Master
Grand Master
Solution

Re: I accidentally paid my bill twice and can't contact EE

@cfaulkner21 : They'll credit towards your next bill but if you phone them in the morning they might refund it back to your bank or card.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

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