by mhumphris Investigator
Investigator

How do we pay off an EE aged debt that if we no longer have an EE contract?

There are small outstanding EE debts showing on a credit report. How do we get these paid off? EE won't speak to us as we are not existing customers and won't tell us who the debt sits with although they did say it was with their collections department. Can we speak to collections if we are not customers? if so how do we contact them to get this debt paid off urgently?

6 REPLIES 6
by Brilliant Contributor
Brilliant Contributor

Re: How do we pay off an EE aged debt that if we no longer have an EE contract?

It's what ever debt company they use.

 

It won't be a small debt anymore the debt company would have added their fees which I crease over time.

 

You need to ask EE what company they used.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10 Beta)
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by mhumphris Investigator
Investigator

Re: How do we pay off an EE aged debt that if we no longer have an EE contract?

Hi

Thanks for reply. We have spoken to the debt company that had it and they advised they had returned the debt back to EE. The issue we have is that EE won't speak to us or give us any information as we don't have a contract with them anymore. All they have said it is with their "collections" department and thats all. My query is how do we speak to their "collections" department to get the debt paid off? Thanks

by Grand Master
Grand Master

Re: How do we pay off an EE aged debt that if we no longer have an EE contract?

How does EE use my credit file information? should tell you how to contact EE over this.

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by
EE Community Support Team

Re: How do we pay off an EE aged debt that if we no longer have an EE contract?

Hi @mhumphris

 

Welcome to the community. 

 

There should be an account/reference number with collection agency.

 

That may help our Mobile or Broadband Care team find the account and, after passing security, advise you further.

 

Chris

by mhumphris Investigator
Investigator

Re: How do we pay off an EE aged debt that if we no longer have an EE contract?

Hi. Thanks yes we have looked at that. Issue now resolved by going to an EE shop, getting them to provide access to the account and then ringing EE customer services who then put us through to "Collections" to pay the debt. All sorted now hopefully. 

by
EE Community Support Team

Re: How do we pay off an EE aged debt that if we no longer have an EE contract?

Thanks for the update @mhumphris

 

I'm happy to hear you got it sorted.

 

James

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