Hello, i bought a phone with £43 plan per month on 4/1/2019 and i paid £50 upfront and now i supposed to pay only £43 as the contract says. The problem is, i checked my account and i found out that on 13/1/2019 they will take from my bank account £103 . 

£35,83 monthly plan + £50 extracharge outside my plan???? 

+£17,17 Vat wich is fine. 

If i have to pay every month £50 as an extracharge plus thr monthly plan i can not.I bought the phone with a contract because the offer it was good(only £43 per month 24months) thank you so much. 

by Grand Master
Grand Master

Re: Hello

It won't be every month. The £50 is a refundable security deposit probably against roaming. You'll get it back within 6 months I think. If you've no intention of using your phone abroad phone them up & ask for it back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Team

Re: Hello

Hi @Andreea1209,


Welcome to the community 🙂


Have you had a chance to check your bill via the My EE app to see if it is the deposit that has been added to your new account?


As @XRaySpeX has advised, our customer care team will be able to remove this for you if you don't need it on your account.


I have sent you a private message to get some further details from you


Alex 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.