by bobcat33 Investigator
Investigator

Gameloft scam

Has anyone been subjected to this scam and if so how can a refund be obtained?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Gameloft scam

What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: Gameloft scam

What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Gameloft scam

Hi @bobcat33


Welcome to the community. 

 

What's happened? We'll do our best to help.

 

Chris

by bobcat33 Investigator
Investigator

Re: Gameloft scam

Thanks.very helpful

Odd that this scam has apparently been going for 2 years and neither EE or Gameloft have been able to sort it out 

One option is to ask EE to ban premium calls from the targeted phone 

by
EE Community Support Team

Re: Gameloft scam

Hi @bobcat33

 

Thanks for coming back to us.

 

Have you had charges on your bill?

 

What has our Mobile Care team advised?

 

Leanne.

by Grand Master
Grand Master

Re: Gameloft scam

Have you reported them to the PSA ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by bobcat33 Investigator
Investigator

Re: Gameloft scam

HiYes charges were made to my ee account 

I have asked ee to stop premium calls

Sent e mail to Gameloft who offered a refund but wanted details of my bank, PayPal or Amazon accounts 

I asked them to send a cheque. No response!

Will give the phone authority details and will seek ee response on why a third party gained access to my phone 

Regards 

by
EE Community Support Team

Re: Gameloft scam

Hi @bobcat33

 

Third party services are regulated by the Phonepaid Services Authority (PSA).

 

If you're not happy with any charges from Gameloft or they haven't offered a satisfactory resolution, I recommend contacting the PSA.

 

Let us know how you get on.


Chris

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