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17-05-2019 12:20 AM
Has anyone been subjected to this scam and if so how can a refund be obtained?
Solved! See the answer below or view the solution in context.
17-05-2019 01:39 AM
What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.
17-05-2019 01:39 AM
What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.
17-05-2019 08:30 AM
18-05-2019 12:32 PM
Thanks.very helpful
Odd that this scam has apparently been going for 2 years and neither EE or Gameloft have been able to sort it out
One option is to ask EE to ban premium calls from the targeted phone
18-05-2019 01:08 PM
Hi @bobcat33
Thanks for coming back to us.
Have you had charges on your bill?
What has our Mobile Care team advised?
Leanne.
18-05-2019 01:12 PM
Have you reported them to the PSA ?
19-05-2019 07:10 PM
HiYes charges were made to my ee account
I have asked ee to stop premium calls
Sent e mail to Gameloft who offered a refund but wanted details of my bank, PayPal or Amazon accounts
I asked them to send a cheque. No response!
Will give the phone authority details and will seek ee response on why a third party gained access to my phone
Regards
20-05-2019 08:02 AM
Hi @bobcat33
Third party services are regulated by the Phonepaid Services Authority (PSA).
If you're not happy with any charges from Gameloft or they haven't offered a satisfactory resolution, I recommend contacting the PSA.
Let us know how you get on.
Chris
26-10-2021 04:54 AM
Dear EE,
I am being charged 3.99 per month by game loft to my EE account. I have never subscribed and neither do I use their service. Pks advise how I can immediate cancel this subscription. Am presently abroad so unable to call customer service. Can it be cancelled via the EE app or email?
Regards,
26-10-2021 07:57 AM
Hi @Charlie182,
Welcome to the EE Community. 🙂
You can reply to any of the texts you have received from the service provider with STOP to cancel your subscription.
Hope this helps.
James