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Gameloft scam

bobcat33
Investigator
Investigator

Has anyone been subjected to this scam and if so how can a refund be obtained?

1 SOLUTION

Accepted Solutions
XRaySpeX
Grand Master
Grand Master

What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

9 REPLIES 9
XRaySpeX
Grand Master
Grand Master

What is the Gameloft scam? Depending on how it's carried out will be what you can do about it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Christopher_G
EE Community Support Team

Hi @bobcat33


Welcome to the community. 

 

What's happened? We'll do our best to help.

 

Chris

Thanks.very helpful

Odd that this scam has apparently been going for 2 years and neither EE or Gameloft have been able to sort it out 

One option is to ask EE to ban premium calls from the targeted phone 

Leanne_T
EE Community Support Team

Hi @bobcat33

 

Thanks for coming back to us.

 

Have you had charges on your bill?

 

What has our Mobile Care team advised?

 

Leanne.

Have you reported them to the PSA ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

HiYes charges were made to my ee account 

I have asked ee to stop premium calls

Sent e mail to Gameloft who offered a refund but wanted details of my bank, PayPal or Amazon accounts 

I asked them to send a cheque. No response!

Will give the phone authority details and will seek ee response on why a third party gained access to my phone 

Regards 

Christopher_G
EE Community Support Team

Hi @bobcat33

 

Third party services are regulated by the Phonepaid Services Authority (PSA).

 

If you're not happy with any charges from Gameloft or they haven't offered a satisfactory resolution, I recommend contacting the PSA.

 

Let us know how you get on.


Chris

Charlie182
Investigator
Investigator

Dear EE,

 

I am being charged 3.99 per  month by game loft to my EE account. I have never subscribed and neither do I use their service. Pks advise how I can immediate cancel this subscription. Am presently abroad so unable to call customer service. Can it be cancelled via the EE app or email?

 

Regards, 

James_B
EE Community Support Team

Hi @Charlie182,

 

Welcome to the EE Community. 🙂

 

You can reply to any of the texts you have received from the service provider with STOP to cancel your subscription.

 

Hope this helps.

 

James