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EE billing and Google Play store - transaction declined

Daelas
Visitor

‎01-03-2019 11:31 AM

I'm trying to use EE billing for Goggle Play store purchases on my Pixel XL 2 phone and I get the following:

 

Error

Transaction was declined

 

I have enough funds to complete the purchase on my EE payg account and I have made purchases in the past without any issues.

 

Is anyone experiencing the same issue?

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎01-03-2019 11:55 AM

@Daelas: On PAYG you will need to ask EE to lift the Charge to Mobile bar.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

‎01-03-2019 01:26 PM

Hello there @Daelas

 

Thanks for posting on the community.

 

If you give us a call on 150 from an EE phone or 0800 079 8586 from any other phone.

 

They will be able to get this looked into for you.

 

Leanne.

SMS4
Visitor
In response to Leanne_T

‎27-11-2021 09:28 PM

It says SMS verification text can not bee sent when I try to enable ee billing

0 Helpful
Christopher_G
EE Community Support Team
In response to SMS4

‎28-11-2021 08:51 AM

Hi @SMS4

 

Welcome to the community.

 

Have you spoken to our Mobile Care team about this?


Chris

0 Helpful