a week ago
Hi there, I have not as yet changed my phone over but I am being charged for both my old sim and my new sim. Is there any way you could look in to this? I have been a loyal customer to EE and do not think this is very fair.
You need to speak with the billing team.
As they can look at your account and advise.
Welcome to the community.
Did you upgrade directly with EE?
As @tahirmian has mentioned, our Customer Care team can take a look at your account.
One of these options may help you find the answers you need.
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