by Shannonl

Charges on bill

First of all I would like to say, what a joke it is getting in contact with ee.


The fact I'm having to post on here with a bill issue is unreal


I suffer from a very bad lisp and tourettes is contacting customer service anywhere is difficult for both parties and I are struggled for days to get in contact and have been forced to post here.


I use my bill to make purchases on Xbox store, playbstore etc.


My bill is usually 150 to 200 a month and has been for past 18 months.


However this bill there are charges that should not be there and I'm not willing to pay my bill until it's been sorted.


I have a list of the unauthorized transactions but no way of soeaking with anyone.. no live chat option.

Not wanting to struggle through a call. No email option and my work hours conflict with store opening hours.


What can I do. 

I'm on the verge on canceling my contract. 

Very annoyed at ee as they purposely make it difficult to contact them any way other than a foreign call center..


Imagine trying to converse with someone who has a poor grasp of English with a severe lisp and tourettes ??????

by Brilliant Contributor
Brilliant Contributor

Re: Charges on bill

EE call centres are UK based.


There is no account access on here so no one can discuss your billing issues.


You need to call.


If you log into your MyEE a live chat box will appear when an agent is free.

BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
EE Community Support Team

Re: Charges on bill

Hi @Shannonl


Welcome to the community, I'm sorry to hear that you've had problems contacting us.


We do have a live chat option which is listed on our get in touch help page.


Just tap on the 'EE' section and a button will appear next to 'For service queries' when someone is available.


They'll be able to look at these transactions and find out what's happening.


Let me know how you get on.



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