03-01-2019 10:09 AM
Hi, I can't log in to view my monthly account. Have an old Orange number and used to be able to log in with it and manage my account ages ago. Problem is, can't access Live Chat to talk it through. Any suggestions please?
03-01-2019 10:33 AM
Welcome to the community,
Take a look here:
You will see that Orange is closing and moving customers to EE, so it explains how you can view your account.
03-01-2019 11:09 AM
Thanks for the speedy reply, it's much appreciated. However, it seems that I won't be able to access my old Orange number online nor view call details as in the past - I tried to register with my exisiting 07973 number but it is not recognisd by EE. After more than 10 years as a customer I may just have to look around the marketplace for options. Is it possible to cancel and keep my old number with a different provider?
03-01-2019 11:17 AM
@donhutchinson, Yes it is possible to keep the number if you want to go to another provider, just get a pack code, but remember EE are moving all customers from Orange to EE, you may want to take a look or ring EE to see what they have on offer. Once with EE, you will have live chat and be able to see your online account by logging in.
03-01-2019 11:22 AM
Thanks again. However, re: "Once with EE, you will have live chat and be able to see your online account by logging in." That's the problem, I am transferred to EE but can't login - tried resetting password but no email received after two attempts; tried registering for a new account but blocked because the system will not accept my 07973 number. Stuck!
03-01-2019 11:26 AM
03-01-2019 12:05 PM
Thanks to you both. My bill is always under £10 but this one is £78 and I've no way of finding out details! Look forward to hearing from you.
03-01-2019 02:00 PM
I am transferred to EE
You sure? I thought you said you had an Orange no. Text NUMBER to 150 & it'll tell what network you are on.
03-01-2019 02:24 PM - last edited on 03-01-2019 02:52 PM by DanielPA
My number is xxxxxxxxxxxx
[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]
03-01-2019 03:19 PM
No, I'm not interested in your no. but the network NUMBER says you're on.
03-01-2019 03:53 PM
You can no longer use a MyEE a/c on Orange nos. Online access to Orange accounts was removed from December 2017. You may only manage them by text or phone. Have a read of Orange Your Account closure - explained .