by ian_clyde

Billing Email address

OK, so the email address on my online account is my 'outlook' address...(this is what I use to log in)


Why does my online bill get sent to my old 'btinternet' address (the one I registered with) even though I have changed it in MyEE?



EE Community Support Team

Re: Billing Email address

Hi @ian_clyde


Welcome to the community. 🙂


I recommend speaking to our Customer Care team. They'll be able to change the email address over on our system.


Let us know how you get on.



by Grand Master
Grand Master

Re: Billing Email address

Look in your MyEE under Account Settings or maybe My Profile to see if you have your old BT email addy as a Contact Addy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions