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by VICKY_93 Contributor
Contributor

£50 additional charge on first bill ...

I signed up for a 24 month contract with EE yesterday for £34 a month, and payed the deposit of £100 over the phone.
Just logged into the app and it says that my first bill is £84?
It claims that the other £50 is from a "previous bill" , but I've never been with EE before and havent even used the phone yet. Where has this extra charge come from ??? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: £50 additional charge on first bill ...

It's likely it's a refundable deposit against roaming. Call EE if you don't intend going roaming & ask for it back.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
7 REPLIES 7
by Grand Master
Grand Master
Solution

Re: £50 additional charge on first bill ...

It's likely it's a refundable deposit against roaming. Call EE if you don't intend going roaming & ask for it back.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by VICKY_93 Contributor
Contributor

Re: £50 additional charge on first bill ...

Ah ok thanks I'll give them a call first thing tomorrow. If this is the case, then I'm pretty annoyed that they would go ahead and add on the charge without asking if I even wanted roaming in the first place. 

by
EE Community Support Team

Re: £50 additional charge on first bill ...

Hi @VICKY_93

 

Welcome to the community.

 

I think @XRaySpeX is right. This was most likely added in error and can be removed by the Mobile Care team.

 

Let us know how you get on.

 

Chris

by VICKY_93 Contributor
Contributor

Re: £50 additional charge on first bill ...

Yeah it was for a roaming deposit. It seems that a LOT of users have had this extra charge on thier first bill, which leads me to believe that the charge is set by default even if the user doesnt ask for it initially. They've said the bill has been reset back to £34 but my online statement still says they're taking £84... so will have to wait and see lol. 

by Grand Master
Grand Master

Re: £50 additional charge on first bill ...

I believe it's linked to your credit worthiness.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by VICKY_93 Contributor
Contributor

Re: £50 additional charge on first bill ...

If that is the case then EE really need to be more transparent with thier customers. Nobody wantes to sign up for a phone and get a surprise charge waiting for them without any sort of warning in the contract 😛 

 

Plus I've never had a credit card or been indebt, so don't have a clue how they've managed to calculate that. 

by Grand Master
Grand Master

Re: £50 additional charge on first bill ...

Never having a CC means you can't show a record of repaying debt.

 

I agree EE should tell users of these deposits before they make them.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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