Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
We've teamed up with Airtime Rewards to give you a chance to win £100 credit towards your EE Mobile bill. With Airtime Rewards, you get money back every time you shop in-store or online at over 150 retailers. Then, when you're ready, you can use...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Let your favourite retailers help you save money on your EE monthly mobile bill or credit for your pay as you go account. > No sign up or monthly fees. Secure. Simple.> Available on Pay monthly & Pay as you go. Starting is easy, sign up throug...
I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.I've spent hours and am going round in circles. This really shoul...
Is there still problems with the add-ons in the EE app
ive been trying for around 4 days to link my sim/mobile number to my online account to access and manage my account online.i keep getting an error technical issue message and try again later.anyone else experiencing similar issues with the online sys...
I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do?
Hi. I've already got My EE App on my phone and it's got my mobile phone contracts associated with it. I'm trying to link/add my "new" home broadband account with EE but the registered mobile for the verification is different (which should not be a p...
I try to login to my account and all I get is "linked to another account " and when I try to get onto my profile "oops something went wrong try again later " I've tried numerous times to resolve the issues and the basic response is all fine at the...
I get the following error message when trying to access certain areas of the website such as 'Shop':Sorry, looks like a technical errorPlease call us on <a href="tel:08009566000">0800 956 6000</a> and we’ll try to get things sorted.It only occurs whe...
Is there someone that can help me with this issue? Having same problem that a couple of other users have described on this forum. Have a 20% off discount code that I want to apply so can’t do the order over the phone
