16-11-2017 06:54 PM
unable to access my ee on both mobile iphone app and through a web browser on both pc and phone if i do it through crome i get a message saying its our fault not yours it will let me change password but i have no access to my account i have 6 contracts and need to be able to see the data left ect and also would like to use the new data share on the app to give data to two other phones on my account but im not able to or i will have to pay for the data which i shouldnt have to do as we can now data share
have cleared cookies ect but like it says the fault is ees end not mine
16-11-2017 07:10 PM - edited 16-11-2017 07:11 PM
@Ray1703. Have you updated the app as a new version came out yesterday.
If your still having access issues call customer services and ask them to reset your account.
16-11-2017 07:20 PM
yes updated to the new app its since then the problem started spoke to customer services and the fault is their end not mine
16-11-2017 10:49 PM
I have to comment that the EE account portal is terrible. The number of times it throws up this error message is terrible. It happens fairly often with my account. I have had other providers and of the main three they are all more reliable than EE. It must be bad if even Vodafone do a better job. The other two Three and O2 are slick and fast, something that cannot be said of EE customer account portal.
16-11-2017 11:11 PM
Both the website version of My EE and the app are currently down. It looks like it’s planned maintenance though as you get this message:
SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW
We're working on making My EE even better. We’ll be back online as soon as possible!
17-11-2017 10:19 AM
My EE does load today, however it's very slow to present account details. My EE account access has never being that quick to load guess it's just the system set-up. Just wish EE could improve the overall speed of accessing your account.
17-11-2017 10:40 AM
I have accessed the online account via Android Tablet, Apple Tablet and via a Mac using Chrome and Safari. The account is slow to load on all devices. I have, previously on multiple occasions, received error messages stopping My EE from loading even though there is no reported issue on the EE site.
I just think My EE needs a lot of work. I find it strange that competitors who I have used in the past for mobile and TV who have just as many customers as EE or your owner BT have sites that load very quickly and from a personal perspective the site design is cleaner to the eye.
However I continue to be a mobile customer with EE and use BT for all my other services.
I can put up with the occasion web issue, just wish both would undertake a complete re- design on their online customer experience.
Sorry for being so negative, but I will continue to be a customer to EE and BT.
20-11-2017 10:49 AM
It is still not possible to login to the Small Business section of the website on any browser. I am about to upgrade a few phones but need to see our account history.
20-11-2017 07:57 PM
Please get in touch with customer services so our technical team can take a look at this for you.
Who is best to talk to as when I contacted them before there was nothing they could do they even tried to log in there end and it was the same for them was told it was being passed to the IT department
21-11-2017 09:29 AM
Not very good that’s it’s been almost a week now with no access to my account I have to keep calling customer service to use data share how long does it take to fix a account
27-11-2017 07:44 PM - edited 27-11-2017 07:46 PM
@Christopher_G Well here we go again. A few days with no issues. Today unable to access my account either via the website or EE App. Sorry but this is starting to be a bit of joke.
Just upgraded my second line so unable to see order or delivery schedule, not able to transfer data between accounts. This is starting to try my patience. Come on EE sort out your account issues once and for all!
Sorry for the rant but this is unacceptable.