by osx Investigator
Investigator

topup confirm button missing on the online app

I recently tried to topup online, but the confirm payment button is missing and the only action I can do is cancel. I used this service in the past and it worked fine, but with the new design, I can't do this anymore. Any ideas? 

1 SOLUTION

Accepted Solutions
by osx Investigator
Investigator
Solution

Re: topup confirm button missing on the online app

Hi,

I managed to top up via the fast payment system as the my ee account is
still not working.

Hopefully, it will get solved next month ☺️

Thank you for the help.
7 REPLIES 7
by
EE Employee

Re: topup confirm button missing on the online app

Hi and welcome to the Community @osx

 

Are you seeing the missing button once signed into MYEE or if you use Fast Pay.

 

Many thanks,

 

Lee

by osx Investigator
Investigator

Re: topup confirm button missing on the online app

I use the myEE page. My Android app also redirects me to the same page, so I can't try anything else ...

by
EE Community Support Team

Re: topup confirm button missing on the online app

Hi @osx,

 

Please can you clear your web browsers cookies and cache and let me know if you still have the same issue?

 

Thanks

 

James

by osx Investigator
Investigator

Re: topup confirm button missing on the online app

Hi James,

 

I did not think this matters, but I used Firefox under linux for this operation.

 

After you told me to clear cache, I tried to login on Chrome under linux, and it complains about loading unsecure scripts in HTTPS mode and it fails to login.

 

I was able to use my account just fine until last month. Maybe it has something to do with using an existing card for the operation. I will try adding my card again to see if anything changes.

 

Meanwhile, I think the unsecured connection issues are worth reporting to the engineering team as this is not standard practice.

 

Manny thanks,

Ovidiu

by
EE Employee

Re: topup confirm button missing on the online app

Hi @osx

 

I will pass your feedback over to the relevant team in regards to the unsecured connections.

 

By adding your card has this resolved the issue?

 

Many thanks,

 

Lee

 

 

by osx Investigator
Investigator
Solution

Re: topup confirm button missing on the online app

Hi,

I managed to top up via the fast payment system as the my ee account is
still not working.

Hopefully, it will get solved next month ☺️

Thank you for the help.
by
EE Community Support Team

Re: topup confirm button missing on the online app

Good morning @osx

 

Thank you for taking the time to come back and post again 🙂

 

I am pleased you have managed to top up and I will make sure @James_B and @Lee_H know about this as well.

 

We all hope to see you becoming an active member in the EE community.

 

Thanks

 

Richard

 

🙂

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