by jr0cket
New Member

security check text makes message app crash during phone upgrade order

When trying to order a phone upgrade online I get as far as the security check.  I thought for a few days of trying that the text messages were not coming through.

 

When trying to order again this evening, I noticed the messaging app on my phone displayed a brief message saying it had closed unexpectedly.

 

So it seems I am getting the text, but for some reason the text is causing the message app to crash and when the message app is started again there is no sign of the text.

 

This means I am unable to upgrade my phone online.

1 REPLY 1
by
EE Community Support Team

Re: security check text makes message app crash during phone upgrade order

Hi @jr0cket,

 

Thanks for taking the time to post your question in the community.

 

I'll make sure your feedback is passed on to the right people.

 

In the meantime, please get in touch so our upgrades team can process your order.

 

James

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