by MinnesotaFat
Visitor

"Your new My EE account is now ready to use." what happened to the last 5 years?

I upgraded my phone by calling the upgrade number, kept the same number etc.

 

I was able to log on to my ee account online before.

 

I installed the EE app on the new phone but it keep on saying the password was wrong. 

So i tried online, and it set up my phone as a new contract - forgetting about the last one, which i think was 5 years.

 

is this right?

1 REPLY 1
by
EE Community Support Team

Re: "Your new My EE account is now ready to use." what happened to the

Hi @MinnesotaFat 

 

Welcome to the EE Community 🙂

 

You should still be able to log in using the same account after an upgrade.

 

Are you able to see all of the information about your plan, since you made a new account?

 

Jon​​​​​​​

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