by gav1nth0mas
Explorer

myshop / upgrade not working

The upgrades page both online and on mobile app (which diverts to a browser) isn't working. Infact the entire "EE MYSHOP" section is'nt working for me. 

 

Brings up the following:

 

shop.ee.co.uk redirected you too many times.

ERR_TOO_MANY_REDIRECTS
 
Have tried clearing cookies and this makes no difference.
 
I have noticed the same issue reported on here and it seems there was an issue with more than one account number registered.
4 REPLIES 4
by Grand Master
Grand Master

Re: myshop / upgrade not working

Hi @gav1nth0mas

 

Give CS a call after 8am and they will help process any upgrade.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: myshop / upgrade not working

Hi @gav1nth0mas

 

Welcome to the community. 🙂

 

I'm sorry to see that you had these problems with the website last night. 

 

Are you able to connect this morning?

 

I've tested from my side and it seems to be working OK.

 

Look forward to hearing from you.

 

Chris

by gav1nth0mas
Explorer

Re: myshop / upgrade not working

Hi,  thanks for getting back to me, i have checked today and it is still not working for me, i have been trying daily for the past 2 weeks. the shop works ok until i login then i get the error message from my first post.

 

Hope you can fix this for me as its quite annoying.

 

thanks for your help

by
EE Community Support Team

Re: myshop / upgrade not working

Thanks for getting back to me, @gav1nth0mas

 

I recommend speaking to our live chat team. They have access to your account and will be able to help you with your upgrade.

 

You can find a link to speak to them under 'EE' on our get in touch help page.

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.