by eluctor

my account doesn't work


 It is now couples of days that I'm trying to login on my account, but all the time a get an issue and an error message saying try again. 

by Brilliant Contributor
Brilliant Contributor

Re: my account doesn't work

Hello @eluctor,


Welcome to the community,


I would suggest you ring EE customer service to get this sorted, as you are no able to log into your account.


Just wondering, have you just upgraded or changed your plan? As you may have to wait before you can log-in to your account and see everything, this happened when I pre-ordered my new phone and watch, I got the same message until my order was delivered.

by eluctor

Re: my account doesn't work

I already get my phone and apple watch.

The issue is only on the website because by the phone app I can access with no issue

EE Community Support Team

Re: my account doesn't work

Hi @eluctor


Thanks for coming to the community.


Can you try clearing your cookies and cache and opening a new web browser.


Does this work for you?



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