by Jak1 Investigator
Investigator

managing 2 numbers on PAYG account, both show same usage

I'm managing 2 numbers on PAYG accounts but both numbers are showing the exact same usage online. How can I separate them? Should I delete one & start again?

7 REPLIES 7
by Grand Master
Grand Master

Re: managing 2 numbers on PAYG account, both show same usage

@Jak1: These 2 nos. are both under the same MyEE a/c?

 

Are you switching between them using the Switch A/c's drop-down under the Menu?

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by Jak1 Investigator
Investigator

Re: managing 2 numbers on PAYG account, both show same usage

Yes, they are under the same account but have different account numbers in the drop-down box but mine isn't showing my usage, just my husbands

 

by
EE Community Support Team

Re: managing 2 numbers on PAYG account, both show same usage

Hello there @Jak1

 

Thanks for coming back to the community.

 

Are you using the My EE app or My EE online?

 

Thanks.

 

Leanne 🙂

by Jak1 Investigator
Investigator

Re: managing 2 numbers on PAYG account, both show same usage

online, don't have a smart phone

by
EE Community Support Team

Re: managing 2 numbers on PAYG account, both show same usage

Thanks @Jak1

 

Does the correct pack name show?

 

Has this been since you added the other number?

 

Leanne.

by Jak1 Investigator
Investigator

Re: managing 2 numbers on PAYG account, both show same usage

Don't have a pack name for either account as have only topped up with a voucher since being changed from Orange. 

My husbands account was added first when we bought him a new phone (old one broke) & subsequently added mine once the changeover to EE was completed. So his account shows first when logging in & his balance & usage is correct. 

When I use the drop-down menu to change to my account it shows my balance as correct but the usage is exactly the same as my husbands & shows nothing of my own usage.

Both accounts have different numbers & of course the actual phone numbers are different.

by
EE Community Support Team

Re: managing 2 numbers on PAYG account, both show same usage

Hi @Jak1

 

Thanks for confirming.

 

We will need to get this looked into.

 

If you give our Pay as you go care team a call, they will be able to help.

 

Let me know how you get on.

 

Leanne 🙂

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