by croffley
Explorer

log-in problems

unable to log in to my EE account.  keeps telling me password incorrect so reset it and same happens - have been going round in circles for days.  Staff on phone didnt have an answer

4 REPLIES 4
by Grand Master
Grand Master

Re: log-in problems

Hi, 

 

If CS cannot reset your password then ask them to delete your account so you can register again. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by croffley
Explorer

Re: log-in problems

thank you I will try that

 

 

by croffley
Explorer

Re: log-in problems

As per other users' correspondence I have tried logging in with a different browser from Internet Explorer and it works.  but how annoying that I cannot use Internet Explorer and that CS dont seem to be aware of this issue

by
EE Employee

Re: log-in problems

Hi @croffley and welcome to the community.

 

 I understand your frustration but I'm glad you are now able to log in.

 

Many thanks,

 

Lee

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